Mayii Return Policy | Easy Returns & Refunds Guide
Return & Refund Policy
Trademark: Mayii
GST: 19AILPB4290N2ZR
Address: Barjora, Near BDO Office, West Bengal - 722202
Proprietor: Asoke Kumar Biswas
Email: contact@mayiistore.com
Phone & WhatsApp: 9239342845, 9339548784
🛍️ Standard Return Policy
We offer a 7-day return policy exclusively for defective products. Returns must be requested within 7 days of receiving the item.
Eligibility: Item must be defective, unused, in original packaging with tags, and accompanied by proof of purchase.
To start a return: Email us at contact@mayii.store with photos/video of the defect and unboxing. Auto pickup will be arranged if accepted.
Items returned without prior request will not be accepted.
📦 Damages & Issues
Please inspect your order immediately on arrival. If damaged or incorrect, contact us at contact@mayii.store with photos and your order details.
🔁 Exchanges
For faster service, return the defective item and place a new order. Exchanges are not handled directly.
💳 Refunds
Once your return is received and approved, refunds are processed to your original payment method within 10 business days. Contact us if you haven’t received your refund after 7 days of approval.
🚫 Non-returnable Items
We do not accept returns for the following:
- Concert merchandise (final sale)
- Polaroid photo prints (final sale)
- Gift cards
- Sale items
🎵 Concert Merch Policy
All concert merch sales are final. No returns or exchanges.
Damage claims must be made within 2 days of delivery. Email contact@mayii.store or call 9813077772.
Once verified, we may issue a replacement or store credit at our discretion.
📸 Polaroid Prints Return Policy
All Polaroid photo prints are non-returnable and non-refundable. Each print is made-to-order and personalized, hence we do not accept returns unless the item is damaged in transit.
In case of damage, email us with unboxing photos within 2 days of delivery.
❓ Frequently Asked Questions
What if I receive a defective product?
Contact us within 7 days with photo/video proof. If approved, we’ll arrange a replacement pickup.
Can I return an item without contacting customer care?
No, returns must be approved first. Unrequested returns will not be accepted.
How long does the refund process take?
Once approved, you’ll get a refund in 7–10 business days. Bank delays may vary.
Are Polaroid photo prints returnable?
No, Polaroid prints are custom-made and final sale. Report damage within 2 days of delivery for consideration.
Is concert merchandise returnable?
No. All concert merch purchases are final unless damaged, in which case report within 2 days.
